Welcome to Kapda Tailor! We are dedicated to ensuring that you are completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return and exchange policy to make the process as easy as possible.
Returns
Eligibility for Returns
Items are eligible for return within 30 days of receipt if they meet the following conditions:
- The item is unused, unwashed, and in its original condition.
- The item is in its original packaging with all tags and labels attached.
- The item was not marked as final sale or non-returnable at the time of purchase.
Return Process
To initiate a return, please follow these steps:
- Contact Us: Email our customer service team at [Customer Service Email] with your order number and the reason for your return. Our team will provide you with a Return Authorization Number (RAN) and detailed instructions on how to proceed.
- Prepare Your Package: Pack the item securely in its original packaging, including all paperwork, parts, and accessories. Make sure to include the RAN provided by our customer service team.
- Ship the Item: Send the package to the address provided by our customer service team. We recommend using a trackable shipping method to ensure that the package reaches us safely. Customers are responsible for return shipping costs.
Refunds
Once we receive your returned item and it passes inspection, we will process your refund. Refunds will be issued to the original payment method within 7-10 business days. Please note that original shipping charges are non-refundable.
Exchanges
Eligibility for Exchanges
Items are eligible for exchange within 30 days of receipt if they meet the following conditions:
- The item is unused, unwashed, and in its original condition.
- The item is in its original packaging with all tags and labels attached.
- The item was not marked as final sale or non-returnable at the time of purchase.
Exchange Process
To initiate an exchange, please follow these steps:
- Contact Us: Email our customer service team at [Customer Service Email] with your order number, the item you wish to exchange, and the new item or size you would like. Our team will provide you with an Exchange Authorization Number (EAN) and further instructions.
- Prepare Your Package: Pack the item securely in its original packaging, including all paperwork, parts, and accessories. Make sure to include the EAN provided by our customer service team.
- Ship the Item: Send the package to the address provided by our customer service team. We recommend using a trackable shipping method. Customers are responsible for shipping costs associated with the return of the item.
Receiving Your Exchange
Once we receive your returned item and it passes inspection, we will send out the replacement item. You will receive a confirmation email with tracking information once the new item has shipped.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [Customer Service Email]. Provide your order number, a description of the issue, and any photos if applicable. We will work with you to resolve the issue, which may include sending a replacement item or issuing a refund.
Non-Returnable Items
Certain items are non-returnable and non-exchangeable, including:
- Items marked as final sale.
- Personalized or custom-made items.
- Gift cards.
Contact Us
If you have any questions or need further assistance with your return or exchange, please contact our customer service team at [Customer Service Email] or [Customer Service Phone Number]. Our team is available to help you Monday through Friday, from 9:00 AM to 5:00 PM (Your Local Time).
Thank you for shopping at Kapda Tailor. We appreciate your business and look forward to ensuring your complete satisfaction!