Refund Policy
Welcome to Kapda Tailor We are committed to ensuring your satisfaction with every purchase. If you are not entirely happy with your order, our return and request policy is designed to provide you with a smooth and hassle-free experience.
Returns
Eligibility for Returns
Items can be returned within 30 days of receipt if they meet the following conditions:
- The item is unused, unwashed, and in its original condition.
- The item is in its original packaging with all tags and labels attached.
- The item was not marked as final sale or non-returnable at the time of purchase.
Return Process
To initiate a return, please follow these steps:
- Contact Us: Email our customer service team at [Customer Service Email] with your order number and the reason for your return. Our team will provide you with a Return Authorization Number (RAN) and detailed instructions.
- Prepare Your Package: Pack the item securely in its original packaging, including all paperwork, parts, and accessories. Be sure to include the RAN provided by our customer service team.
- Ship the Item: Send the package to the address provided by our customer service team. We recommend using a trackable shipping method to ensure the package reaches us safely. Customers are responsible for return shipping costs.
Refunds
Once we receive your returned item and it passes inspection, we will process your refund. Refunds will be issued to the original payment method within 7-10 business days. Please note that original shipping charges are non-refundable.
Requests
Eligibility for Requests
We understand that sometimes you may need to request additional information or make special requests regarding your order. Requests can be made for the following:
- Additional product details or specifications.
- Customization options for certain products.
- Special packaging or gift wrapping services.
- Changes to order details (e.g., shipping address, product variant).
Request Process
To make a request, please follow these steps:
- Contact Us: Email our customer service team at [Customer Service Email] with your order number (if applicable) and the details of your request.
- Provide Necessary Information: Include any relevant details or documentation that will help us process your request efficiently.
- Await Confirmation: Our team will review your request and get back to you within 1-2 business days with further instructions or confirmation.
Customization and Special Requests
For customization or special requests, please note the following:
- Customization options are subject to availability and may incur additional charges.
- Special requests such as gift wrapping or expedited processing should be made at the time of order placement.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [Customer Service Email]. Provide your order number, a description of the issue, and any photos if applicable. We will work with you to resolve the issue, which may include sending a replacement item or issuing a refund.
Non-Returnable Items
Certain items are non-returnable and non-exchangeable, including:
- Items marked as final sale.
- Personalized or custom-made items.
- Gift cards.
Address Accuracy
Please ensure that your shipping address is accurate and complete when placing your order. Kapda Tailor is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If you realize there is an error in your shipping address, please contact us as soon as possible.
Contact Us
If you have any questions or need further assistance with your return or request, please contact our customer service team at [Customer Service Email] or [Customer Service Phone Number]. Our team is available to help you Monday through Friday, from 9:00 AM to 5:00 PM (Your Local Time).
Thank you for choosing Kapda Tailor. We appreciate your business and look forward to serving you!

In the vibrant streets of Mumbai’s chawls, where dreams often struggle amidst humble beginnings, a remarkable story of perseverance and passion unfolds. Meet Mrs. Santoshi Tailor, a living embodime...
Read more
In the vibrant streets of Mumbai’s chawls, where dreams often struggle amidst humble beginnings, a remarkable story of perseverance and passion unfolds. Meet Mrs. Santoshi Tailor, a living embodime...
Read more